Course Catalog...

To view NEWWA's training calendar of upcoming courses, CLICK HERE.

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How to use the course catalog: You may scroll down the names of the courses OR you may search by keyword using the search boxes below. To view full information on any course, click on the magnifying glass to the left of the course title.

NEWWA's Cancellation Policy:
If you cannot attend a NEWWA event you have registered for you must contact NEWWA in writing two business days prior to the start of a program to request a refund or credit minus a $30 administrative fee. If you contact NEWWA within one business day you will be charged 100% of the original course registration fee. This charge is non-refundable and non-transferable. Written refund/credit requests made for special circumstances will be considered if received within 2 weeks from the start date of the program. Credits issued are valid for 6 months from the date of the program.

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Title: Managing in a Unionized Environment
Description: Effective supervisors and managers know the benefits and restrictions of managing under a collective bargaining agreement and the benefits of establishing a constructive relationship with their union colleagues. This course will help public sector supervisors and managers acquire the knowledge and skills needed to manage effectively in this environment. It will cover the roles and rights of management and employees under New England state laws (including the Weingarten Act); how to mange effectively under a collective bargaining agreement; how to understand the supervisor decision-making scope; and how to use progressive discipline effectively.
Who Should Attend: Water utility superintendents, managers, and supervisors will find this learning program’s overview valuable in distilling the complexity of public sector laws and providing a framework for effective personnel management under a collective bargaining agreement.
Pre-requisites: None
CEUs: 0.3
Learning Objectives/Outcomes: In this interactive workshop participants will have an opportunity to examine: the roles and rights of management and employees under New England State Laws; how to manage effectively under a collective bargaining agreement; the supervisor decision-making scope; effective use of progressive discipline. Upon completion of this workshop you will be able to: Describe the “meaning” behind Labor Laws of New England; Describe the Weingarten Act and when it does/does not apply; List prohibited practices in a unionized environment; Describe the Supervisory Decision-Making Scope; Identify common problems in the labor workforce; Name and describe key “tools” to deal with labor workforce problems; Define the labor grievance process; and Define personal liability in harassment situations.
Learning Outcome/Assessment Method: In addition to the course’s interactive learning format shaped by participant-instructor question and answer throughout, a multiple choice written self-assessment of learning outcomes will be administered following completion of the morning and afternoon sessions of the course. The written assessment will be comprised of straight forward multiple choice questions covering the core content of each instructional segment (presentation) and general course information for a total of ten questions. Each multiple choice question will examine your knowledge and understanding with regard to key concepts and information presented in a given segment and the overall course. There will be no trick questions. Following the completion of each assessment, a group review of the assessment will be conducted by the course facilitators and the NEWWA Education Staff proctor. Participants will “self correct” their assessments during this review and indicate their score on the top of their answer sheets. Participants must achieve a score of 5 out of 7 correct for a “passing grade”. Answer sheets will be submitted to/reviewed by NEWWA Education Staff proctor during the course sign-out process. Any participant who does not achieve the required passing score will meet with the NEWWA Education Staff proctor for an oral review/debrief following completion of the course. This will provide learners with an opportunity to re-examine assessment questions and answers, clarify information, and develop insight into their responses. It will also provide an opportunity to access additional learning support if needed.
Technology Requirements: None

Changed at: 7/14/2016 9:10 AM Changed by: Kirsten
Created at: 4/19/2011 8:35 AM Created by: Kirsten King

New England Water Works Association   125 Hopping Brook Road   Holliston, MA   01746   PH: (508) 893-7979   FAX:(508) 893-9898

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