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If you cannot attend a NEWWA event you have registered for you must contact NEWWA in writing two business days prior to the start of a program to request a refund or credit minus a $30 administrative fee. If you contact NEWWA within one business day you will be charged 100% of the original course registration fee. This charge is non-refundable and non-transferable. Written refund/credit requests made for special circumstances will be considered if received within 2 weeks from the start date of the program. Credits issued are valid for 6 months from the date of the program.

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Title: Ethics and Drinking Water Operations
Description: This course will introduce the importance of ethics in the drinking water profession. Often times we are all faced with the temptation to do something that we believe is harmless and will temporarily make our lives easier, but may be contrary to what we believe is “right.” By establishing a proper code of conduct, and training employees to follow that code, many of the temptations can be avoided. This course will explain what “ethics” entails, define how to create a code of conduct, describe the methods of applying the code to everyday workplace situations, and incorporate a group exercise for further illustration.
Who Should Attend: This training is for all water system employees, working for either public or private drinking water systems or organizations related to drinking water systems. The course will be of primary interest to operators, lab personnel and customer service employees. You will receive ample opportunity to ask questions, participate in hands-on exercises, and work closely with your instructor and the other students in the learning opportunity.
Pre-requisites: None
CEUs: 0.3
Learning Objectives/Outcomes: In this three hour interactive class, participants will be able to: Develop an awareness of the need for ethics in ALL aspects of ALL drinking water system positions; Identify why a Code of Conduct can be used as a significant tool when a question of behavior arises during performance of the duties of their jobs; and Refer to readily available documents provide to them to assist them in the development of their own Code of Conduct or by using those provided Codes to guide them when an ethical delimit occurs from time to time. Through an interactive, lecture style, along with the use of carefully selected PowerPoint slides and photos, participants will apply content knowledge provided to demonstrate a clear ability to use a developed “Code(s) of Conduct” to solve actual and hypothetical incidents will be presented in small discussion groups. Proposed solutions to the incidents will be presented, argued and defended to the entire class by each discussion group. List the overall objectives of the course: Define the meaning of “ethics” as it relates to behavior and conduct; Recognize the nine components of the “Code of Conduct for Operators;” List the three components of the “Code of Conduct for Laboratory Analysts;” and Given “ethical dilemmas”, explain and defend solutions that would be acceptable according to the guidance of the codes of conduct provided.
Learning Outcome/Assessment Method: Since the course has been designed to be interactive, learning outcomes will be assessed by a series of questions that will be posed by instructors to the entire group. Additionally, small groups will be assigned and provided with worksheets of two or more “ethical dilemmas” (depending on time availability). Using the provided “Code of Conduct for Drinking Water Operators” and the “Code of Conduct for Laboratory Analysts”, the group will record suggested solutions to each assigned dilemma on their worksheets and attempt to reach a consensus solution of the group that will be able to be supported and/or defended when presented to the entire class.
Technology Requirements: None

Changed at: 7/14/2016 9:03 AM Changed by: Kirsten
Created at: 4/19/2011 8:57 AM Created by: Kirsten King

New England Water Works Association   125 Hopping Brook Road   Holliston, MA   01746   PH: (508) 893-7979   FAX:(508) 893-9898

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