Training Calendar...

In 2015-2016 NEWWA held 284 courses for 5,094 students. 

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NEWWA's Cancellation Policy:
If you cannot attend a NEWWA event you have registered for you must contact NEWWA in writing two business days prior to the start of a program to request a refund or credit minus a $30 administrative fee. If you contact NEWWA within one business day you will be charged 100% of the original course registration fee. This charge is non-refundable and non-transferable. Written refund/credit requests made for special circumstances will be considered if received within 2 weeks from the start date of the program. Credits issued are valid for 6 months from the date of the program.


Preparing For and Responding to Customer Water Quality Complaints
Start Date/Time: Tuesday, May 2, 2017 9:00 AM
End Date/Time: Tuesday, May 2, 2017 12:30 PM
Recurring Event: One time event
Importance: Normal Priority
Category:
Training - Water System Management
Location: NEWWA, Holliston, MA
Description:
CLICK HERE TO REGISTER

This course will allow participants to carefully plan how to create an effective program for receiving water quality complaints, and how to deal with the various types of expected and unexpected water quality complaints. Because of serious liability issues, as well as the need to learn more about your system’s water quality, an overview of how to properly receive and record complaints will be presented along with proven remedies to ease any fears in the minds of the customer. Sound practices for setting up and completing a site visit, if required, will be discussed along with a list of the most common types of water quality complaints, and how to satisfy the customer.

Course code:  WWQ417AT
Fees:  Full Price $190, Member Discounted Price $140
CEUs:  0.3

For learning objectives and outcomes please visit our course catalog page.
Owned by Jeanne On Wednesday, April 12, 2017

Export to Desktop Event:  Single  

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New England Water Works Association   125 Hopping Brook Road   Holliston, MA   01746   PH: (508) 893-7979   FAX:(508) 893-9898

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